Low-to-medium impact | For decisions that are not that important!
• Autocratic: Urgency is high (e.g. angry customer barges in for a refund. The employee get’s to decide the refund)
“The person in charge has the say over the matter.”
• Democratic: Urgency isn’t high (e.g. where to go for team workshop)
“Set a date, vote and move on.”
Medium-to-high impact | For decisions that can have far reaching consequences on the business!
• Participatory: Urgency is high (e.g. spend a lump sum of marketing budget to give a boost or kill the budding project)
“The decision is still made by the select few authorities.”
• Consensus: Urgency isn’t high (e.g. on which technological backbone the program is supposed to be built on)
“Many stakeholders must come to an agreement before moving on.”
Cover Photo by chuttersnap on Unsplash
Max's Observatory 